Terms & Conditions
WHAT ARE YOUR RETURN & EXCHANGE POLICIES?
- You can cancel your order within 24 hours of order time.
- Ted Smith has 2 days of exchange and return policy from the date of delivery
- No returns are accepted in case of Custom glasses and Prescription lenses
- Minimum order value is 1500 rupee for BUY 1 GET 1 offer.
- No COD for BUY ONE 1 GET 1 offer.
HOW DO I FIND OUT THE STATUS OF MY ORDER?
Your order details can be found in the ‘My orders’ tab on your account page. You can also reach out to our customer support via chat or call. An SMS/ Email will also be sent to you with the tracking details once the order has been dispatched.
IS YOUR CUSTOMER SUPPORT AVAILABLE 24X7?
Our customer support team would be happy to assist you from 10 am to 7 pm. Get in touch with us on Call : +919811112358 . Email : info@thetedsmith.com
WHERE ARE THE SUNGLASSES & FRAMES MADE ?
Our products are designed in Paris and manufactured in India & globally.
DO YOU SELL PRESCRIPTION LENSES AS WELL?
Yes we do sell prescription lenses both online and at our Exclusive partner outlets.
IS THE DAMAGE TO MY GLASSES COVERED UNDER YOUR WARRANTY?
In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Products covered under warranty can only be replaced or repaired, not refunded.
HOW LONG DOES YOUR WARRANTY LAST?
Honeybud brand warranty is valid for 365 days from purchase.
Our frame and lens warranties cover products for 120 days from the date you received them.
HOW LONG DOES IT TAKE MY PRESCRIPTION LENSES TO SHIP?
Once your order is verified and in stock, it will be shipped within 1-5 business days.