Return & Refunds Policy

We take pride in ensuring the highest quality in our manufacturing process and strive to deliver products that meet your expectations. However, we understand that issues may occasionally arise

• General Policy: We do not offer returns or exchanges unless the product received is defective.
• Defective Products: If you receive a defective item, we’ll gladly assist with a return or exchange, subject to our approval. Please provide a clear unboxing video showcasing the defect to initiate the process.
• Processing: Once approved, kindly return the item to us. Refunds will be processed within 7-10 business days of receipt, following our quality verification.
• Final Sales: Non-defective products, including custom items, clearance items, and promotional purchases, are not eligible for return or exchange.

We’re here to help—please reach out to info@thetedsmith.com or 9811112358 with any concerns. Kindly double-check your shipping address, as we cannot be responsible for items delivered to incorrect addresses.